Make every word work for you

Terms of service

Last updated: 12 February 2016


In the following terms and conditions "we" and "us" refer to Write Online, whose business details can be found on the website

"You" is any person, company or entity that has contracted us, by means of a written instruction (including instruction by email), verbal agreement or payment of a deposit requested in a quotation provided by us, to carry out work for them.

You agree to all the following terms and conditions below and acknowledge you have the authority to do so on behalf of your organisation:

  1. In the event of any conflict between your written quotation and these terms, the terms of the quotation will take precedence to the extent of the conflict.
  2. All relevant decision makers must be either present at our initial consultation or declared at the outset of the project. We reserve the right to renegotiate our terms in the event of any input from those not initially involved in the project. This is to protect your timescale and budget against scope creep that happens when new voices are added to your project.


    1. The following is included in your fee:

      • Initial delivery of your content.
      • Two subsequent rounds of revisions, if required.

But the following isn't included in your fee:

    • Any work that doesn't come within the original brief.
    • Any changes you request after you sign off the work or publish it – either in print or on your live website.

  1. Should revisions be necessary, please notify these within 14 days of receipt of your copy. These will then be completed promptly and without additional charge provided they do not constitute a fundamental change in the project.

Client briefing and expenses

  1. You agree to provide us with everything we need to complete your project, when we need it.
  2. An initial client briefing to discuss your objectives is included in your fee. Unless provisions have been made in your quotation, further consultations will be charged at 50 GBP per hour + VAT and travel expenses where applicable.
  3. You are advised to read carefully all communication between you and us at the briefing stage to ensure both you and we are fully clear on the scope of the work that will be required.
  4. You will not be charged for minor administrative costs, such as for telephone calls or postage, involved in completing this project. You will be contacted in advance to obtain your approval for any additional costs.

Invoicing and payments

  1. You agree to settle invoices within 30 days. But where we're unable to complete the work through delays caused by you or a third party, and the delay is for more than 7 days, then we may reduce the settlement period to 14 days.Under the terms of the Late Payment of Commercial Debts (Interest) Act 1998, we reserve the right to charge interest and compensation should an invoice remain outstanding beyond this period.

  1. If you pay by a cheque that is subsequently returned by the bank, you will compensate us in full for all resulting bank charges.
  2. Should you cancel or place this project on hold for any reason, we will retain your deposit and, where applicable, invoice you for the amount to cover the work completed to date. If you dispute this amount then we reserve the right to use your content, along with any background documentation, as evidence in the event of any legal resolution process.


  1. We'll endeavour to deliver work that meets your expectations and, as outlined above, we offer you two rounds of revisions to achieve that objective. If, however, you reject it then we maintain the right to charge the full amount we quoted for the work.

Errors and omissions

  1. We take great care to ensure our output is free from errors and omissions – but do not make any guarantees. You are therefore advised to review your copy thoroughly before committing it to publication.

Client confidentiality

  1. Any information you send will be treated securely and in line with the Data Protection Act 1998. It will not be shared with any third party without your permission.

Agency work

  1. If you're an agency acting on behalf of your own client, you are considered to be the client of Write Online and still subject to the terms and conditions set out in this document.


  1. The copyright for the content we provide as part of this project will be transferred to you upon full and final payment for all work we have carried out to produce it.


  1. You agree to accept full responsibility for the end use of any copywriting services or counsel provided by us and to accept any liability that may arise anywhere in the world, including liability arising from copyright infringement and libel.
  2. We agree at your request to work with your legal advisor to ensure copy complies with applicable laws and regulations.

Samples of completed work

  1. In the case where you have integrated the copy we've produced for you into a final design ready for its intended purpose, you agree to forward us a finished copy of the project, either as three printed samples or in an appropriate electronic format.
  2. We reserve the right to use the completed material for our own promotional use unless you explicitly request non-disclosure at the outset of the project.